Published in Scientific Works. Series C. Veterinary Medicine, Vol. LXX, Issue 1
Written by Adela Ioana MUSTĂȚEA, Sorina Andreea MIHAI, Petronela Mihaela ROȘU, Manuella MILITARU, Emilia CIOBOTARU-PÎRVU
Veterinarian-client communication has been the subject of many surveys, and guides were developed. This study assesses the communication patterns between veterinarians and pet owners in Romania. The study used an original questionnaire based on The Calgary-Cambridge Guide adapted for veterinary medicine. Following the analysis, it was concluded that, in most cases, the communication process was efficient. More than 90% of the owners felt encouraged to participate in the dialogue and appreciated that the veterinarian used an accessible language. The communication process included feedback, as 80.1% of the vets verified the owner’s understanding. As negative aspects that influence the therapeutic relationship, we mention the fact that 21.6% of owners were not asked if they accepted the final plan, 38.6% were not informed about the costs during the consultation, and 57.3% did not receive a copy of the medical file at the end of the consultation. Communication, in most of the consultations, follows a biolifestyle-social pattern. However, the existence of the negative aspects that fall within a biomedical, authoritarian pattern supports the continuous need for communication education.
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